Certainly, you have the option to cancel your order, provided it has not yet been dispatched from our warehouse. To initiate the cancellation process, please reach out to us via the chat in the lower right corner of your screen, the contact form below, or via email at Support@hitcollectibles.com.

When getting in touch, kindly furnish your email address and order number for efficient processing. We will promptly handle your cancellation request and issue a refund.

Packaging grade refers to the condition of the packaging surrounding our items. Learn more about our grading system here: Packaging Grade

Pre-orders are reliant on the manufacturer's production timeline. The estimated arrival dates are furnished by the manufacturer and are subject to change; the actual arrival date may be either earlier or later than initially indicated.

Please be aware that all payments, including pre-orders, are required at the time of placing your order. If applicable, you will have the option to choose installment payment plans during the checkout process.

We currently ship to the United States. To enquire about shipping to a different destination, please contact us.

All orders are meticulously processed in the sequence they are received. Our utmost priority is to expedite the shipping of your order. Kindly grant us 1 business day to prepare and dispatch your order.

*Pre-order item orders are handled and processed when they arrive at our warehouse.

We take utmost care in packaging every order to prevent damage during shipment. However, despite our efforts, instances of damage can still occur. In such cases, please contact us via the chat in the lower right corner of your screen, the Contact Us page or via email at Support@hitcollectibles.com and we will do our best to help make it right.

Please understand that all sales are considered as final, and we do not offer refunds or exchanges. Once an order has departed from our warehouse, we are unable to accommodate returns or exchanges. In the event that your order is returned by the shipping carrier due to package refusal, a return-to-sender situation, or an incorrect address, please note that a 25% restocking fee and the shipping cost will be applied.

We do not accept any returns or exchanges.

Unfortunately, manufactures make mistakes and we do our best to make sure the item you ordered looks the best but ultimately it is out of our control.

Feel free to reach out to us via the chat in the lower right corner of your screen, the contact form below, or via email at Support@hitcollectibles.com.